Do you ship internationally?
We offer international shipping to select countries. If your country is not listed during checkout or shipping options are unavailable for your country, we are unable to process orders there at this time. All products are priced in US Dollars. Customers are responsible for duties, taxes, VAT, and shipping-related fees.
Vape Juice Depot is not responsible for conversion fees or seized/lost packages. Additional shipping costs resulting from customs issues or incorrect addresses may be deducted from the original payment. Please check local regulations on electronic cigarettes and vaping products for international shipments.
What are the requirements to qualify for free shipping?
We offer international shipping to select countries. If your country is not listed during checkout or shipping options are unavailable for your country, we are unable to process orders there at this time. All products are priced in US Dollars. Customers are responsible for duties, taxes, VAT, and shipping-related fees.
We currently offer free A.U.S. shipping for all orders within the U.S. that have a subtotal of $69 or more (excluding sales tax, excise taxes, discount codes, and reward points).
Please note that the default shipping method is Standard, so you will need to manually select the free shipping option at checkout. Additionally, using discounts such as Reward Points or promotional codes may reduce your subtotal below the required minimum for free shipping. Shipping fees and taxes do not count towards the minimum subtotal. If you did not see the free shipping option during checkout, it is likely that applied discounts lowered your subtotal below the threshold.
Starting March 27, 2021, all deliveries will require Adult Signature service in accordance with the PACT Act. A carrier’s Adult Signature fee of $6 will be automatically added to all orders at checkout.
What's the status of my order?
Once your order is placed, we will provide you with a tracking number that allows you to monitor the current status of its arrival. Please keep in mind that the tracking information provides an estimated delivery time. Factors beyond our control, such as weather conditions, misplaced packages, or routing errors, may cause delays in delivery.
We currently offer free A.U.S. shipping for all orders within the U.S. that have a subtotal of $69 or more (excluding sales tax, excise taxes, discount codes, and reward points).
Please note that the default shipping method is Standard, so you will need to manually select the free shipping option at checkout. Additionally, using discounts such as Reward Points or promotional codes may reduce your subtotal below the required minimum for free shipping. Shipping fees and taxes do not count towards the minimum subtotal. If you did not see the free shipping option during checkout, it is likely that applied discounts lowered your subtotal below the threshold.
Starting March 27, 2021, all deliveries will require Adult Signature service in accordance with the PACT Act. A carrier’s Adult Signature fee of $6 will be automatically added to all orders at checkout.
I am unable to verify my age at checkout. How do I proceed with placing my order?
We understand that there may be technical issues with the system itself and if any of these issues appear, please reach out to us at support@vape-aus.com, and we will assist you immediately. The FDA and ATF recommend the verification system in place, and thus we are required to use it for all of our orders.
We currently offer free A.U.S. shipping for all orders within the U.S. that have a subtotal of $69 or more (excluding sales tax, excise taxes, discount codes, and reward points).
Please note that the default shipping method is Standard, so you will need to manually select the free shipping option at checkout. Additionally, using discounts such as Reward Points or promotional codes may reduce your subtotal below the required minimum for free shipping. Shipping fees and taxes do not count towards the minimum subtotal. If you did not see the free shipping option during checkout, it is likely that applied discounts lowered your subtotal below the threshold.
Starting March 27, 2021, all deliveries will require Adult Signature service in accordance with the PACT Act. A carrier’s Adult Signature fee of $6 will be automatically added to all orders at checkout.
Is it possible to apply a coupon code after placing an order?
Unfortunately, we cannot apply coupon codes to orders after they have been placed. Please make sure to enter your desired coupon code during checkout before completing your order to ensure the promotion is applied.
We currently offer free A.U.S. shipping for all orders within the U.S. that have a subtotal of $69 or more (excluding sales tax, excise taxes, discount codes, and reward points).
Please note that the default shipping method is Standard, so you will need to manually select the free shipping option at checkout. Additionally, using discounts such as Reward Points or promotional codes may reduce your subtotal below the required minimum for free shipping. Shipping fees and taxes do not count towards the minimum subtotal. If you did not see the free shipping option during checkout, it is likely that applied discounts lowered your subtotal below the threshold.
Starting March 27, 2021, all deliveries will require Adult Signature service in accordance with the PACT Act. A carrier’s Adult Signature fee of $6 will be automatically added to all orders at checkout.
